MLOContinuingEducation.com
Refund and Cancellation Policy
1. General Refund Eligibility
Students are eligible for a full refund of the course tuition within sixty (60) days of the original purchase date, provided that the course has not been completed and no NMLS credit has been banked or reported. Refund requests submitted after 60 days from the date of purchase will not be honored.
2. Non-Refundable Items and Fees
The following items are strictly non-refundable once the associated action has been taken:
- Shipping & Handling: Fees paid for the delivery of physical materials (textbooks, printed manuals, or supplemental aids) are non-refundable once the items have been dispatched.
- NMLS Banking Fees: Upon successful completion of a course, the NMLS credit banking fee (currently $1.50 per credit hour) is paid directly to the Nationwide Multistate Licensing System & Registry. These fees are non-recoverable and non-refundable.
- Biometric Platform Fees: If a third-party biometric verification process (e.g., BioSig-ID) has been initiated or used by the student, any associated platform access fees may be deducted from the final refund amount.
3. Course Expiration
All courses must be completed within 180 days of the purchase date. Courses that remain incomplete after this 180-day window will be marked as expired. No refunds, credits, or extensions will be granted for expired courses unless otherwise required by state-specific regulations.
4. Technical Failure and Service Disruptions
In the event that a student is unable to complete a course due to a documented technical failure of the MLO Continuing Education platform that remains unresolved for more than 48 business hours, the student may be eligible for a full refund or a complimentary course credit, regardless of the 60-day eligibility window.
5. Requesting a Refund
To initiate a refund request, students must submit a written notification to support@mlocontinuingeducation.com. The request must include:
- Full Legal Name
- NMLS Unique Identifier (NMLS ID)
- Order Number and Date of Purchase
- Reason for the refund request
Approved refunds will be credited back to the original method of payment within 7–10 business days.